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System Engineer – Diegem à Brussel

IPG est le plus grand centre d'appel en Belgique, avec plus de 25 ans d’expérience dans le traitement des contacts clients en différentes langues

Description du poste

Fonction:  Andere
Région:  Brussel
Date:  02.09.2019


IPG is the largest contact center in Belgium, with more than 25 years of experience in the treatment of client contacts in different languages, 24/7. A good customer service and sales organisation, composed of flexible employees who are qualified to redirect and confirm the image of a brand, product or service, is now more than ever a must. Thanks to our sites in Belgium, the Netherlands, France and Morocco, IPG is able to guarantee this expertise to his customers, on the local market as well as the international one. Choosing a career with IPG means choosing for an interesting, dynamic and varied job which offers new chances and challenges every day. You will be part of the fascinating world of multimedia, customer service, telco, ICT and contact centers, where customer is king and teamwork is the company philosophy. IPG is an equal opportunity company. We guarantee an objective selection procedure and recruit our employees (M/F) based on competences and skills. The group stimulates internal mobility and offers real growth opportunities in several professional domaines.


IPG Belgium has two main in house data center locations and a distributed server and network infrastructure in several locations (Brussel, Diegem, Leuven, Hasselt, Antwerp, Liège, Gent), all connected via the WAN.

The Systems Engineer is responsible for managing the infrastructure and standard software in the IPG infrastructure (mainly Microsoft Windows based with some Linux), from design through implementation and support. He/she performs a wide variety of installation, configuration and upgrade activities. The Systems Engineer provides investigation, diagnostic testing and repair/resolution of system hardware, software and infrastructure as part of the support role.

  • Part of the Business Support department
  • N+2: CIO
  • N+1: Support & Infrastructure Manager
  • Infrastructure & Network team consists of the Team Lead/Expert Systems Engineer, 2 Systems Engineers, Network Engineer

Main responsibilities

  • Manage and support the infrastructure (including switches, routing, firewalls, proxies, servers, databases and standard software (e.g. O365))
  • Systems design, testing and deployment
  • Perform server hardware and software upgrades or replacements as part of the hardware lifecycle or BCP plan
  • Manage software packaging and distribution (SSCM)
  • Maintain systems availability and performance, supported by pro-active systems monitoring
  • Manage incidents versus SLA’s and other KPI’s
  • Troubleshoot and resolve problems/incidents, reported to the Infrastructure & Network team or based on pro-active monitoring
  • Part of on-call support after hours, in rotation scheme with the other Infrastructure team members
  • Ensure documentation of internal procedures and handover to 1st line support (Support Services team)
  • Manage the DRP and security architecture and solutions
  • Continuous improvement of infrastructure services
  • Maintain the documentation of the infrastructure architecture and installed base


Education/Level of Experience

  • Minimal IT bachelor level or comparable to master level based on experience
  • At least 10 years of working experience as Systems Engineer in an IT infrastructure team
  • Windows Certification is a plus
  • Driving license

Technical skills & experience

  • Several years hands-on experience in managing and supporting large windows servers environments (Windows 2008 , 2012 , 2016)
  • Good knowledge of Virtualization platforms : VMWARE, Hyper-V (ESX preferably)
  • Experience with Azure (O365)
  • Experience with Active Directory (GPO, …)
  • Experience with Windows client OS 7 & 10
  • Experience on using a deployment infrastructure (SCCM)
  • Experience with MS SQL server (2008 – 2017)
  • Knowledge of clustering and load balancing solutions
  • Knowledge of TCP/IP arch.: DNS, DHCP, IP, TCP/UDP, subnetting, routing, Vlan
  • Knowledge on one or more areas: DEll-EMC SAN, NetApp
  • Hands-on experience in managing and supporting Linux servers
  • Experience in security (firewall, proxy, reverse proxy, antivirus)
  • Experience with handling hardware/software vendors and external parties
  • Nice to have: basic knowledge of Cisco


  • Good interpersonal skills, team player
  • Good communication skills required to cooperate with the other team members and people from other teams.
  • Solution oriented/client focused
  • Good analytical skills/problem solving skills
  • Pro-active person with great drive, transparency and integrity
  • Flexible and stress resistant in a dynamic environment
  • High motivation for quality, customer service and technological improvements
  • Language: Dutch with English knowledge, French is also ok if good English knowledge


  • Function with a lot of responsibility in a dynamic structure
  • An exciting growth sector
  • 39-hour contract with sliding working hours (27 days of leave per year)
  • Competitive salary with extra-legal benefits
  • Place of employment: Possible at various IPG locations – Main location: IPG Diegem
  • We give priority to internal mobility. Applications can be submitted until16/08

Informations supplémentaires

Type de Contrat
Jeune diplômé
Service client / call center / centre d'appel
Permis de conduire BE/EU exigé
Voiture exigée
Lettre de motivation exigée

Service client / call center / centre d'appel | Jeune diplômé

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