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Customer Journey Expert KYC - Private Banking à Brussel / Bruxelles

Description du poste

Customer Journey Expert KYC – Private Banking
 [Brussels, full time]


We redefinebanking. What about you?


There hasnever been a more interesting time to work at ING. We’re on a journey that’scentered around our customers, powered by technology and driven by smart,determined people. Our customers feel our people are empowering them to stay astep ahead in life and in business. We’re proud of that!


Would youlike to work for a bank where honesty, integrity and responsibility are valued?Are sustainability, caring for others and thinking ahead part of your DNA? Doyou want to make the difference for our customers thanks to our agile way ofworking? (click on link to see the video )Then read what comes because ING might very well become your future employer.


Your role& work environment


As a CustomerJourney Expert (CJE) for Customer Information Management, you are responsibleto ensure an efficient and customer-oriented harmonization of the CustomerInformation Management between Belgium and the Netherlands taking allrequirements and hazards into consideration. You will build innovative anddifferentiating experiences in customer onboarding processes.

You willenable ING to provide customers and employees real time online facilities toregister any new customer and maintain customer information and permissions.

Your key responsibilities
  • Workingtogether in self-steering teams with colleagues having different expertise

  • Acquiringprofound understanding of the market and our customers in order to createthe best possible offer and journeys for them

  • Beinginnovative by challenging existing trends and consider new developments inthe market

  • Defining andimplementing the strategy taking ING’s priorities and customer’sexpectations into consideration

  • Managingcomplex projects and involving various stakeholders

  • Evaluatingour way of working with the aim to continuously improve

  • Ensuring anefficient communication via the different channels and touch points

  • Managing thecollaboration between the different stakeholders, and colleagues in other teamswith the aim to create even more added value to our customers

  • Understanding,challenging and being accountable for respecting business principles andexternal regulation

  • Translatingregulatory obligation in simple hassle free digital processes.

  • Turningregulatory constraints and obligations into digital opportunities to delightcustomer experience


    We arelooking for


    A colleaguewith a talent for taking it on and making it happen, enthusiasm for helping others to be successful and a knack for always being a step ahead. In otherwords, you strive to bring fresh ideas to life and embrace challenges in a fastchanging and complex environment. You are a naturally collaborative person wholistens and invests in others to achieve common goals. You love to challengethe status quo and are eager to propose creative solutions to problems.  

  • Driven andcustomer focused, loving to collaborate with different people

  • Provenplanning and organizational skills. Project management experience is an asset.

  • Ability towork on an international level is a strong asset.

  • Strong analytical skills
  • Strongcommunication skills : written and oral

  • Strong stakeholder management skills
  • Accountable,taking ownership, wanting to make the difference for our customers

  • Ability totranslate the long term vision into concrete actions

  • Process builtup/review knowledge (ARIS, other tools) required

  • ExtensiveBusiness knowledge on Private Banking

  • Good projectmanagement and communications skills (ability to handle requests from A-Z,can-do mentality)

  • IT savviness:good general understanding on tooling/systems/processes

  • Experience,knowledgeable on KYC (know your customer) policies for financial institutionsis a must

  • Provenplanning and organizational skills. Project management experience is an asset.

  • Experiencewith digitalization of document flows is an asset

  • Agile skilled
  • Bachelor/Master degree, with 3 to 5 years’ relevant experience

  • Fluent inEnglish and Dutch or French

    We offeryou 


    A brand newposition in a bank empowering people to develop their skills and an excitingchallenge for people with an entrepreneurial attitude.

    The possibilityto develop your skills thanks to the expertise of our international teams, andour knowledge sharing culture.


    Hiringmanager : Nathalie Won

    Recruiter :Nancy Melin

Informations supplémentaires

Brussel / Bruxelles
Permis de conduire BE/EU exigé
Voiture exigée
Lettre de motivation exigée

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