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Product Owner / Customer Journey Expert – Customer Data BE à Brussel / Bruxelles

Product Owner - Customer Journey Expert for Customer... [Permanent, Full-time orPart-time, Brussels]   Your role & work...   In this fast moving world of digitalization and financialtransactions all over the...

Description du poste

Product Owner - Customer Journey Expert for Customer Data

[Permanent, Full-time orPart-time, Brussels]

Your role & work environment

In this fast moving world of digitalization and financialtransactions all over the globe, it’s important that we provide our customerswith digital and user friendly processes and that the personal data of ourcustomers are well managed, up to date, protected and not accessible fornon-authorised people.  


You will be part of our crossborder Tribe Daily Banking within the product area “Customer Data” and you willprovide ING with full automated processes which are at the same time compliantwith the regulatory requirements related to the management of the personal dataof our customers, such as GDPR and PSD2.

Your key responsibilities

As aProduct Owner, manage the product backlog of your squad

  • Ensure the on time delivery of newcustomer journeys
  • Make sure that you and the colleaguesof your squad are working on the right priorities
  • Manage the impediments and dependenciesbetween squads and tribes
  • Be ambassador of the Agile way of workingwithin your squad and tribe

As aCustomer Journey Expert, be the customer’s voice

  • Gain profound understanding of themarket and regulatory needs in Customer Data and proactively work out solutions.You will keep ING ahead of the game
  • Be able to analyse an as-is situation,propose improvements and indicate a sense of urgency/priorities
  • Understand our functional and technicallandscape
Make the Agile world yours
  • Manage your stakeholders in terms ofexpectations, dependencies, buy-in and make sure the delivered solution fit thecustomers’ needs
  • Work together with your squad membershaving different expertise in order to make the change happen, with the supportof your Chapter Lead and Agile Coach
We look for

A colleague witha talent for taking it on and making ithappen, enthusiasm for helping others to be successful and aknack for always being a step ahead.In other words, you strive to bring fresh ideas to life and embrace challengesin a fast changing and complex environment. You are a naturally collaborativeperson who listens and invests in others to achieve common goals. You love tochallenge the status quo and are eager to propose creative solutions toproblems.

As a ProductOwner - Customer Journey Expert for Customer Data, you will also :

  • Be customer focused
  • Be analytical minded and solutionsoriented
  • Have a can-do attitude and take andexecute decisions
  • Collaborate with people and be able tomotivate, empower, challenge and stimulate them in an international environment
  • Have outstanding communication skills
  • Have a strong affinity with DataManagement (Identification of our customers, update of their personal data)
  • Be holder of a Master’s degree
  • Be fluent in English as well as Frenchand/or Dutch
We offer you  

A clearpurpose, a unique offer and a range of flexible compensation and otherbenefits:

  • Personalgrowth & challenging work with endless opportunities to realise yourambitions
  • Aninformal, dynamic environment with innovative colleagues supporting yourendeavours
  • Aprogressive and agile way of working, where new ideas are valued ahead ofconvention
  • Aflexible reward plan with options like car lease, pension savings, extraholidays, …
  • Theoption to work from home
  • Aworking place in Brussels

Furthermore,within our department, you can count on a range of opportunities to invest inyour personal and professional growth with:

  • Challengingprojects in a cross-border context  
  • Thepossibility to participate in courses and trainings
We redefine banking. What about you?

There hasnever been a more interesting time to work at ING. We’re on a journey that’scentred around our customers, powered by technology and driven by smart,determined people. Our customers feel our people are empowering them to stay astep ahead in life and in business. We’re proud of that!



Informations supplémentaires

Brussel / Bruxelles
Permis de conduire BE/EU exigé
Voiture exigée
Lettre de motivation exigée

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