Investments tribe – Business... Brussels,100%fixed... Weredefine banking. What about you? There hasnever been a more interesting time to work at ING. We’re on a journey that’scentered around our customers,...
Investments tribe – Business analyst
Weredefine banking. What about you?
There hasnever been a more interesting time to work at ING. We’re on a journey that’scentered around our customers, powered by technology and driven by smart,determined people. Our customers feel our people are empowering them to stay astep ahead in life and in business. We’re proud of that!
Would youlike to work for a bank where honesty, integrity and responsibility are valued?Are sustainability, caring for others and thinking ahead part of your DNA? Doyou want to make the difference for our customers thanks to our agile way ofworking? We invite you to check out our introductory movie: . Docontinue reading, because ING might very well become your future employer.
WHAT youwill do
o Your team (‘squad’) is responsible for the roll-outof the Unite Investments Execution Only Front-end. By doing so, you directly contribute to ING Unite strategy.
As CJE, you are part of a self-organizingexecution team by your experience inbusiness and functional analysis, experienced stakeholder management, clear &concise communications, contributing to collaborative and effective teamperformance and a natural affinity with the strategic and tactical roadmap ofyour tribe.
o As Customer Journey Expert, you understand how ING teaminteracts with its customers,
o Next, you will assist designing andconstructing customer journeys thatensure the best possible digital interactions for our customers.
Weare looking for:
Acolleague with a talent for taking it on and making it happen, enthusiasmfor helpingothers to be successful and a knack for always being a stepahead. In other words, you strive to bring fresh ideas to lifeand embrace challenges in a fast changing and complex environment. You are anaturally collaborative person who listens and invests in others to achievecommon goals. You love to challenge the status quo and are eager to proposecreative solutions to problems.
Ideally, you have experience in digital investmentscontext.
You have outstanding analyticalskills: you search continuously foroperational excellence, and enjoy applying structure.
Enhancing the customerand employee experience is whatgets you going: you get energized by assisting the business providing an excellentcustomer service.
You are an excellentcommunicator.
You get things done. With a ‘yes-we-can’ attitude, with due respect forprocess and risk management.
Evolution ispart of your DNA. You are interested in how our world (and customers) evolveand translate that into the continuous improvement of our processes andcommunication channels.
You have iron-strong delivery(Agile) skills and deliver quicklyand accurately, guiding the team through every aspect of the process (fromrequirement gathering to project coordination and testing).
You have an affinitywith IT: you can or are eager to le how tomake yourself the required modifications in the development tool (scripting,not programming).You lead by example. Thanks to your mature attitude and expertise in managingthe delivery process, the team follows your lead. As such, you spontaneouslyshare your best practices and are capable of giving on-the-job coaching.
Strategy is at thebasis of your thinking. You follow-up on both our bank’s strategic intent andindustry best practices. This allows you to translate the bank’s strategicmilestones into concrete deliverables for your team. You are also able tointroduce innovations in both our customer-employee interactions and our way ofworking.
You hold a Master’s degree or similar by experience, with1 to 4 years of experience in business analysis.
A brand new position in a bank empowering people to develop theirskills, and an exciting challenge for people with an entrepreneurial attitude.
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