a challenging position with as mainobjective to optimize the customers electronic banking system and createcustomer satisfaction?
- strong in analysing problems and capable tosynthesize
Andyou have as well …
- a commercial working experience from 2 to 5 years,where you were dealing with customers
- knowledge of electronic banking systems and otherchannel solutions such as Isabel 6, InsideBusiness, SWIFT,… and domestic andcross-border payment processes (is considered as an asset)
… then you are our new ElectronicBanking Consultant
- participating in the sales process of electronic banking and payment systems :demo’s, request for proposal, beauty parades for Corporates, Mid-corp.,Institutionals, Globals, Customers abroad.
- advisingclients on the best set-up for electronic banking systems and connectivitysolutions, gives solutions, feasibility checks.
- taking care of the implementation on-site for channels: Telelink@Isabel, InsideBusiness,Business’bank, ,SwiftNet … and products:payments and reporting.
- analysing andtesting the lay-outs of payments and reporting files – creating specificfiles
- givingtrainings and coaching on-site for Isabel6, TLL6, payment systems, IBR, InsideBusiness in orderto make it work and optimize the usage.
- promoting ourself-services and coaching thecustomer through our online tools
- solvingtechnical issues at the customer’s site and providing professional advice, maintenanceand updates on-site, proactive follow-up.
- training andcoaching of internal clients (branches, support services, sales ,..) aboutelectronic banking solutions.
-collaborating closely with otherstakeholders to optimize our service to the customers and so create an emphaticexcellence experience.
Yourwork environment at ING …
ING Belgium is, as the firstuniversal direct bank, a strong player on the Belgian market. The bank providesits customers with a wide range of financial products and services via the distributionchannel of their choice (click and face). Customers of ING Belgium are as wellretail and private banking clients, as well as small, medium and largeenterprises.
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