For our Customer Service Center in Maastricht, The Netherlands,
we are looking for a fulltime IT Responsible. Ready to take your place at the
heart of our IT department, where local meets global and communication and
leadership are as important as your knowledge of everything IT related? Then
As an IT Responsible your to-do list includes,
but is not limited to:
- Providing assistance
to all users within the Customer Service Centre following the Global Customer
Service Centre and Country IT guidelines
- Maintaining extensive
knowledge of applications and solutions commonly used in the Customer Service
- Coordinating and
cooperating with other IT divisions and external vendors when needed
- Coordinating and
cooperating with the relevant stakeholders to maintain a good communication
flow concerning incidents affecting customers and the Centre teams
- Partaking in and
sharing information through the appointed forums for the virtual Global CS
- Acting as Coordinator
concerning everything IT related for the Customer Service Centre, such as:
- Customer Service Centre service requests/incidents/questions.
- Making suggestions and improvements on IT Support processes to ensure IT
equipment and systems are working properly.
- Being responsible for stock keeping of new equipment, replacement
equipment and IT-spares
- Performing server room management (cable patching, documentation and
equipment lifecycle management)
As part of your role you should be flexible to
work nights and weekends as needed. The role also requires you to travel occasionally,
both nationally and internationally.
We believe that, just like everyone at H&M,
you are a social, open, communicative and ambitious team player full of drive
For the role of IT Responsible, your personal
qualities also include:
- Extensive knowledge
of applications and solutions commonly used within IT industry (Microsoft
operating system, Microsoft office application)
- Basic knowledge of
Cisco devices (router, switch, IP telephony)
- Organized, eye for
detail and ability to prioritize
- Good stress tolerance
and capable of working in a fast-paced environment
- Ability to learn
quickly and respond quickly to shifting demands
- Thriving in a
fast-paced environment and aiming for constant improvements
- Strong customer
service orientation including a desire to help to solve problems
- Excellent language
skills (verbal and written) in English
- Being a good role
model by living up to H&M’s values
- Clear leadership. You
lead by example.
- Having a high level
of communication skills to interact with all relevant stakeholders within the
- Possessing experience
with incident management systems (this is considered a plus).
What do we offer?
contract for 38 hours per week. Contract structure: 6 months and 1 day with a probation period of 1
month, 6 months and 1 day, permanent contract.
- A market conform
salary in accordance with the collective labour agreements Fashion, Sport &
Lifestyle InRetail, scale I, within the range € 2289- € 3238 gross per month. The
actual salary will be determined based on relevant knowledge and experience.
secondary conditions such as discounts for H&M products, 29 paid vacation
days, reimbursement of travel expenses and meal allowances.
A challenging job
with career development opportunities in a global environment
The possibility to
express your personality in an informal and multicultural work environment
- To work with great
colleagues both locally and globally
- Great coffee and the
possibility to relax by playing a game on our PlayStation, our table tennis table
or our kicker table. Rather go outside for some fresh air? Take a walk in the
park next to our center!
Who are we?
H&M is one of the world’s
leading names in fashion retail today. Our global Customer Service department
is a multichannel and multi-brand organization with a focus on the customer dialogue
throughout the customer journey. Our customer is at the heart of everything we
Today, Customer Service has
around 3000 employees and has so far established 13 Customer Service Centers
globally. In our Center in Maastricht,
the Netherlands, we take care of H&M’s customers in 9 different
countries and in 6 different languages.
free to contact Recruitment Responsibles Richard Hagedoorn on 0031-6-13106342 or Edmée Reinders on
0031-6-12305560. You can also send a WhatsApp message, which will be answered
on weekdays between 8.00 and 16.30.
Ready to apply? Great!
Upload your CV and Cover Letter on
our Career Site or e-mail your application to by November 14th at the latest.