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IT Responsible à Limbourg

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Description du poste


For our Customer Service Center in Maastricht, The Netherlands, we are looking for a fulltime IT Responsible. Ready to take your place at the heart of our IT department, where local meets global and communication and leadership are as important as your knowledge of everything IT related? Then read on!


As an IT Responsible your to-do list includes, but is not limited to:

  • Providing assistance to all users within the Customer Service Centre following the Global Customer Service Centre and Country IT guidelines
  • Maintaining extensive knowledge of applications and solutions commonly used in the Customer Service Centre environment
  • Coordinating and cooperating with other IT divisions and external vendors when needed
  • Coordinating and cooperating with the relevant stakeholders to maintain a good communication flow concerning incidents affecting customers and the Centre teams
  • Partaking in and sharing information through the appointed forums for the virtual Global CS IT-Support organization
  • Acting as Coordinator concerning everything IT related for the Customer Service Centre, such as:
    • Customer Service Centre service requests/incidents/questions.
    • Making suggestions and improvements on IT Support processes to ensure IT equipment and systems are working properly.
    • Being responsible for stock keeping of new equipment, replacement equipment and IT-spares
    • Performing server room management (cable patching, documentation and equipment lifecycle management)

As part of your role you should be flexible to work nights and weekends as needed. The role also requires you to travel occasionally, both nationally and internationally.


We believe that, just like everyone at H&M, you are a social, open, communicative and ambitious team player full of drive and optimism.

For the role of IT Responsible, your personal qualities also include:

  • Extensive knowledge of applications and solutions commonly used within IT industry (Microsoft operating system, Microsoft office application)
  • Basic knowledge of Cisco devices (router, switch, IP telephony)
  • Organized, eye for detail and ability to prioritize
  • Good stress tolerance and capable of working in a fast-paced environment
  • Ability to learn quickly and respond quickly to shifting demands
  • Thriving in a fast-paced environment and aiming for constant improvements
  • Strong customer service orientation including a desire to help to solve problems
  • Excellent language skills (verbal and written) in English
  • Being a good role model by living up to H&M’s values
  • Clear leadership. You lead by example.
  • Having a high level of communication skills to interact with all relevant stakeholders within the organization.
  • Possessing experience with incident management systems (this is considered a plus).
What do we offer? 

  • A fulltime contract for 38 hours per week. Contract structure: 6 months and 1 day with a probation period of 1 month, 6 months and 1 day, permanent contract.
  • A market conform salary in accordance with the collective labour agreements Fashion, Sport & Lifestyle InRetail, scale I, within the range € 2289- € 3238 gross per month. The actual salary will be determined based on relevant knowledge and experience.
  • Interesting secondary conditions such as discounts for H&M products, 29 paid vacation days, reimbursement of travel expenses and meal allowances.
  • A challenging job with career development opportunities in a global environment
  • The possibility to express your personality in an informal and multicultural work environment
  • To work with great colleagues both locally and globally
  • Great coffee and the possibility to relax by playing a game on our PlayStation, our table tennis table or our kicker table. Rather go outside for some fresh air? Take a walk in the park next to our center!
Who are we?

H&M is one of the world’s leading names in fashion retail today. Our global Customer Service department is a multichannel and multi-brand organization with a focus on the customer dialogue throughout the customer journey. Our customer is at the heart of everything we do.

Today, Customer Service has around 3000 employees and has so far established 13 Customer Service Centers globally. In our Center in Maastricht, the Netherlands, we take care of H&M’s customers in 9 different countries and in 6 different languages. 



Feel free to contact Recruitment Responsibles Richard Hagedoorn on 0031-6-13106342 or Edmée Reinders on 0031-6-12305560. You can also send a WhatsApp message, which will be answered on weekdays between 8.00 and 16.30.


Ready to apply? Great!  

Upload your CV and Cover Letter on our Career Site or e-mail your application to by November 14th at the latest.

Informations supplémentaires

Vente au détail / Commerce / Distribution
Permis de conduire BE/EU exigé
Voiture exigée
Lettre de motivation exigée

Limbourg | Vente au détail / Commerce / Distribution

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