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Consumer Engagement Manager à Brussel

The Estée Lauder Companies attracts the most outstanding people from diverse industries and nurtures their talents. Whether they work in one of our stores, on a production line, at our corporate headquarters in New York City or in one of our affiliates worldwide, our employees take pride in their contributions to our success.

Description du poste

Consumer Engagement Manager

Brand: MAC



MAC is the world’s leading professional makeup authority because of our unrivalled expertise in makeup ARTISTRY .

MAC celebrates diversity and INDIVIDUALITY – we are for All Ages, All Races, All Genders.

MAC is a proud COMMUNITY of professional makeup artists working together to bring our vision to life.

MAC is at the forefront of fashion TRENDSETTING , collaborating with leading talents from fashion, art and popular culture. Our Artists create trends backstage at fashion weeks around the world.

MAC believes in SOCIAL RESPONSIBILITY , with initiatives such as VIVA GLAM at the heart and soul of our unique culture

Offering now a great opportunity to join the team as to develop the social / digital part of the marketing plan and drive media campaigns execution.

Offering now a great opportunity to join the team as Consumer Engagement Manager to develop the social / digital part of the marketing plan and drive media campaigns execution.

You will develop and implement a seamless consumer event calendar in all retail touchpoints off- and online and manage CRM for counters and retailers in close relationship with the MAC marketing team.


  • Create local content calendar for social media accounts

  • Act as the social / digital expert for the brands in the affiliate, liaising with Affiliate Social / Digital manager, Online and Data Analytics

  • Answer questions and comments from community members in a timely manner (Instagram)

  • Assess brand presence on and on monthly basis with Corporate online team

  • Keep up-to-date on latest social / digital best practices and tips

  • Propose disruptive ideas on how to increase the brand’s visibility online

  • Develop the social / digital and PR part of the marketing plan, and drive execution in close collaboration with CMM

  • Define and plan event calendar for top doors in collaboration with Retail team

  • Present plan and results during Sales team Meeting and Marketing Team Meeting

  • In charge of social / digital marketing budget allocation, update and monitoring

  • Work closely with the Online team and external advertising agency to ensure synchronized consumer communication

  • Work with key external partners (Facebook, Google), building partnerships, in coordination with the Digital Commerce and Marketing team

  • Localize and plan social media content and runs social media campaigns

  • Buy social media promotional advertising (through advertising agency)

  • Acts as the social media listener for the brand

  • Regularly share qualitative consumer feedback summaries with Marketing teams

  • Perform quantitative analysis on brand’s social / digital media performance

  • Drive the relationship with micro-influencers (amateur bloggers), organize retail social and consumer events

  • Coordinate with external PR agency on all influencer / editor / brand events and creating a full year PR calendar

  • Provide product information (translations) and product imagery for new launches on

  • Adapt / translate global relevant content for the social networks​

  • Create content when necessary with help of existing assets / third party according to budget allocation​

  • Publish content with the appropriate targeting ​



  • Higher Degree

  • Good analytical skills, a strategic vision and results oriented.

  • Excellent writing& verbal communication skills.

  • Huge passion andinterest in beauty and in digital/Social media.

  • 3-5 years of relevantwork experience in consumer Marketing & Expertise in digital(Mandatory)

  • Relevant Experience indigital Agency, cosmetics, fashion and/or retail is a strong asset

  • Trilingual: Dutch,French and English

Job: Marketing

Primary Location: Europe, Middle East, Africa-BE-VBR-Diegem

Job Type: Standard

Schedule: Full-time

Shift: 1st (Day) Shift

Job Number: 1926079

Informations supplémentaires

Type de Contrat
Jeune diplômé
Vente au détail / Commerce / Distribution
Permis de conduire BE/EU exigé
Voiture exigée
Lettre de motivation exigée

Vente au détail / Commerce / Distribution | Jeune diplômé

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