KYC Analyst(Customer Loyalty Member) à Brussel / Bruxelles

KYC Analyst(Customer Loyalty Member)

[Permanent contract, Full time, Brussels]

Your role &work environment

Client Services / Circle KYC Brussels is the new environment where all customer requests and customer contacts are handled end-to-end by self-organizing Customer Loyalty Teams. The heart of this organization are CLTs that consist of around 11 Members, guided by a Circle Lead and an Agile coach.

KYC means know-your-customer and is a mandatory verification of private persons and legal entities. The background is the prevention of money laundering, economic crime and terrorism. The purpose of this circle is to keep ING Belgium´s business safe and be compliant with local and international regulations, while keeping a focus on the easiness and transparency for the customer (internal and external).

The main focus of expertise will be on the required KYC screenings to ensure all client KYC record are compliant with regulatory standards, and will ensure high quality and timely completion of all client-level due diligence requirements (e.g. Financial Economic Crime, FATCA, Common Reporting Standard, UBO).  

Your keyresponsibilities

The KYC Analyst will be responsible for performing detailed data gathering and analysis for new client onboarding and periodic review to complete KYC checks and Enhanced Due Diligence.

He/she will closely work together with the Tribe Customer Information Mgt, Center of Expertise Regulatory Affairs and client services functions to deliver all required KYC activities (CDD,FATCA, CRS, ESR etc.) while meeting internal deadlines. The KYC analyst will report to the Circle Lead, but will work in a self-steering organization.

End-to-End responsible for analyzing KYC documentation related to the onboarding of new clients and undertaking periodic reviews (FATCA, CRS, UBO etc) of existing clients

• Provide End to End dedicated and robust specialist KYC expertise throughout the onboarding and Remediation processes. End-to-end responsible that questions and problems of customers from A to Z are answered and solved
• Ensure correct verification of (high, medium) risk customers according to regulations, risk appetite and ING’s policies
• Interact with clients to obtain KYC and other compliance information and documentation and review for completeness and accuracy
• Conduct due diligence and enhanced due diligence on existing clients
• Take responsibility from customer contact to administrative processing (by telephone, email)

Exhibit ownership of KYC experience and client experience

• Liaison with various internal and external stakeholders who have input into or will be impacted by the KYC activities (CoE Regulatory Affairs)
• Works as part of the team to achieve common goals with the main focus on exceeding client expectations
• Takes responsibility from first contact with the client right to administrative finalization (End-to-End)
• Discusses progress based on facts regarding his or her activities during the daily stand-up and asks for help when necessary
• Works on improving team performance in a 2-week improvement cycle  and reviews the content, process and cooperation at the end of each improvement cycle during the retrospective
• Agrees with the team who can be present and when. The opening hours within the CLT organization are from Monday to Friday from 8 am to 6 pm

We look for

A colleague with a talent for taking it on and making it happen, enthusiasm for helping others to be successful and a knack for always being a step ahead. In other words, you strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment. You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions to problems.

As a KYC Analyst you will also need:

• Bachelor / Master level
• Experience of 3 to 5 years in banking and/or regulatory affairs: Know Your Customer, (e.g. Financial Economic Crime), fiscal transparency and reporting (e.g. FATCA, Qualified Intermediary, Common Reporting Standards, Ultimate Beneficial Owner)
• Good knowledge of cross bank regulations, general banking processes, regulatory reporting, risk policies
• Excellent knowledge of Dutch, French and English (working language as well oral as written)
• Strong analytical and administrative skills
• Organized and structured, attention to detail
• Driven and customer focused, loving to collaborate with different people
• Problem analysis and judgement (recognizing important information, identifying problems, researching and making connections)
• Professional certification: having the law Willems certificate is an asset

We offer you  

A clear purpose, a unique offer and a range of flexible compensation and other benefits:

• Personal growth & challenging work with endless opportunities to realize your ambitions
• An informal, dynamic environment with innovative colleagues supporting your endeavors
• A progressive and agile way of working, where new ideas are valued ahead of convention

Furthermore, within the Super Circle Events / Circle KYC Brussels, you can count on a range of opportunities to invest in your personal and professional growth with:

• the possibility to participate in multiple (Risk & Compliance) training events
• challenging projects (KYC, Robotics) & a steep learning curve
• personal coaching from Agile Coaches

We redefinebanking. What about you?

There has never been a more interesting time to work at ING. We’re on a journey that’s centered around our customers, powered by technology and driven by smart, determined people. Our customers feel our people are empowering them to stay a step ahead in life and in business. We’re proud of that!

Hiring manager: Lara Van der Sypt

Recruiter: Patty Deckx