Description du poste
Responsibilities Customer Service Translate the customer needs into a correct and timely order-to-invoice process flow through a constant dialogue with Sales, Logistics and Operations. Full responsibility for: order creation, transport booking, export documentation, invoicing and correction documents according to Q8Oils Guidelines and SSHEQ procedures. Respond timely and accurately to any customer request and keep the customer pro-actively informed about relevant status updates Support cash collection to follow up of payment behaviour of the customer to ensure on-time-payment First contact for issues and complaints – respond to customer complaints and initiate internal solution finding Contribute to continuous improvements to our systems and processes.
The ideal trainee: A final year bachelor student in fields of study focused on office management, internal sales support or administration Strong communication skills Team player, driven to deliver results Stress resistant, ability to work structured under pressure Fluent in Dutch, good knowledge of French, English & German is a plus
This internship is fulltime and based in Antwerp - Blending plant – for the moment the whole team is however working remote and all tasks are until further notice performed from home on office equipment provided by Q8Oils.
- Formation requise
- Heures de travail par semaine
- 8 - 40
- Type de Contrat
- Temps plein/ CDD
- Service client / call center / centre d'appel
- Permis de conduire BE/EU exigé
- Voiture exigée
- Lettre de motivation exigée