Customer Journey Expert – Digital Banking (Digital Academy) Brussels, 100% fixed... We redefine banking. How about you? There has never been a more interesting time to work at ING. We’re on a journey that is centered...
Customer Journey Expert –
Digital Banking (Digital Academy)
Brussels, 100% fixed contract
We redefine banking. How about you?
There has never been a more interesting time to work at ING. We’re on a journey that is centered around our customers, powered by technology and driven by smart, determined people. All working to empower our customers to stay a step ahead in life and in business. Something we are very proud of and something we want you to be a part of!
Want to work for a bank that values honesty, integrity and responsibility? Are sustainability, caring for others and thinking ahead part of your DNA? Do you want to make the difference for our customers via our agile way of working? If so, then read on. Because ING might very well be your next employer.
Your role & work environment
As a Customer Journey Expert (CJE) Digital Banking, you will analyse the behaviour of our customers when banking on their smartphone, tablet and computer. Armed with insights into what they look for, the actions they perform and what they expect, you will design and construct “customer journeys” that ensure the best possible online experience for our users from beginning to end.
As a team, we work towards the development of ING’s new European banking platform, for which you will work in close collaboration with your colleagues in the Netherlands.
Your key responsibilities
We are looking for:
Context: The Digital Academy ensures an easy take off on the ING Digital Platform usage by providing a fast and easy way to learn digital skills, by foreseeing a knowledge repository and trainings on digital knowledge, in order to empower and help to be digitally successful.
A colleague who will be a real instructional designer with a talent for taking it on and making it happen, enthusiasm for helping others to be successful and a knack for always being a step ahead. In other words, you strive to bring fresh ideas to life in the Digital Academy and embrace challenges in a fast-changing and complex environment. You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions.
We offer you
A brand new position in a bank empowering people to develop their skills and an exciting challenge for people with an entrepreneurial attitude.
The possibility to develop your skills thanks to the expertise of our international teams, and our knowledge sharing culture.
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