Customer Journey Expert Know Your Customer... [Type of contract , Full-time, Brussels] Your role & work... Compliance with (international) client transparency regulations, such as Financial Economic Crime (FEC...
Customer Journey Expert Know Your Customer Screening
[Type of contract , Full-time, Brussels]
Your role & work environment
Compliance with (international) client transparency regulations, such as Financial Economic Crime (FEC/AML) is essential for ING to continue offering products to its clients. One of the enablers of ING’s Think Forward strategy is Operational Excellence. Streamlining our expertise, processes and tools will have a massive impact on the quality of client services that we’re able to offer and will greatly improve our customer experience as well as the time-to-market of new solutions. The Customer Journey Expert Screening will play a vital role to ensure compliance with these regulations in an effective and efficient way by, among others, concentrating the required knowledge and experience and using one integrated control model, planning and robust tooling.
The Customer Journey Expert Screening will form part of the KYC Services Belgium Monitoring & Screening Pillar organisation. The main responsibility of this first line team is to provide the ING business and functions with guidance and standardized methodologies and controls. The team identifies FEC related risks, emerging trends, typologies and threats and maintains ING’s global policy guidance, risk assessment methodology and customer control framework. Furthermore the team is responsible for analysing the operational impact of emerging negative news and screening lists (sanctions, PEP lists and keywords) and the design and testing of mitigating measures and the delivery of expert accreditation of ING’s screening software
Your key responsibilities
We look for
A colleague with a talent for taking it on and making it happen, enthusiasm for helping others to be successful and a knack for always being a step ahead. In other words, you strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment. You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions to problems.
As a Customer Journey Expert Screening you will also need:
We offer you
A clear purpose, a unique offer and a range of flexible compensation and other benefits:
Furthermore, within the [department name] department, you can count on a range of opportunities to invest in your personal and professional growth with:
We redefine banking. What about you?
There has never been a more interesting time to work at ING. We’re on a journey that’s centred around our customers, powered by technology and driven by smart, determined people. Our customers feel our people are empowering them to stay a step ahead in life and in business. We’re proud of that!
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