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Voice of Customer Analyst Intern (6 - 12 months) à Brussels

Job Overview and Responsibilities Reporting to Global Voice of Customer Manager, she/he will be responsible for the following missions/activities: Contribute to Net Promoter System projects : Support the management of customer recommendation surveys Project management: organization and follow up of NPS key milestones Support the analysis of surveys results and prepare overview Propose continuous improvement of the methodology Key Challenges : Working with cross-functional, cross-cultural and international teams Handle different sub-projects simultaneously Internal & external contacts : Global Business Unit employees from different locations worldwide Excellence Center team members Education and Experience Minimum Ba

Description du poste

Job Overview and Responsibilities

  • Reporting to Global Voice of Customer Manager, she/he will be responsible for the following missions/activities:
  • Contribute to Net Promoter System projects :
  • Support the management of customer recommendation surveys
  • Project management: organization and follow up of NPS key milestones
  • Support the analysis of surveys results and prepare overview
  • Propose continuous improvement of the methodology
  • Key Challenges :
  • Working with cross-functional, cross-cultural and international teams
  • Handle different sub-projects simultaneously
  • Internal & external contacts :
  • Global Business Unit employees from different locations worldwide
  • Excellence Center team members
  • Education and Experience Minimum Bachelor degree in Business, Management, Engineering, Marketing or related areas.Ideally first successful experience in the customer satisfaction/relations domain. Skills Strong analytical & synthesis skillsAdvanced mastering of Microsoft Excel and PowerPoint. Gsuite knowledge is a plus.Problem solving skills, perseverant and results oriented Ability to anticipate tasks Strong communication skills, both verbally and writtenAbility to work collaboratively in a multi-cultural and international environmentFluent in English written and spoken. Job ID 12395 Voice of Customer Analyst Intern (6 - 12 months) Internship Belgium, Brussels-Capital Region, Brussels

    Informations supplémentaires

    Statut
    Inactif
    Formation requise
    Autres
    Lieu
    Brussels
    Heures de travail par semaine
    8 - 40
    Type de Contrat
    Temps plein/ CDD
    Secteur
    Service client / call center / centre d'appel
    Permis de conduire BE/EU exigé
    Non
    Voiture exigée
    Non
    Lettre de motivation exigée
    Non
    Langues
    Français

    Service client / call center / centre d'appel | Temps plein/ CDD | Autres

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