Voice of Customer Analyst Intern (6 - 12 months) à Brussels

Description du poste

Job Overview and Responsibilities

Reporting to Global Voice of Customer Manager, she/he will be responsible for the following missions/activities:

Contribute to Net Promoter System projects :

Support the management of customer recommendation surveys

Project management: organization and follow up of NPS key milestones

Support the analysis of surveys results and prepare overview

Propose continuous improvement of the methodology

Key Challenges :

Working with cross-functional, cross-cultural and international teams

Handle different sub-projects simultaneously

Internal & external contacts :

Global Business Unit employees from different locations worldwide

Excellence Center team members

Education and Experience Minimum Bachelor degree in Business, Management, Engineering, Marketing or related areas.Ideally first successful experience in the customer satisfaction/relations domain. Skills Strong analytical & synthesis skillsAdvanced mastering of Microsoft Excel and PowerPoint. Gsuite knowledge is a plus.Problem solving skills, perseverant and results oriented Ability to anticipate tasks Strong communication skills, both verbally and writtenAbility to work collaboratively in a multi-cultural and international environmentFluent in English written and spoken. Job ID 12395 Voice of Customer Analyst Intern (6 - 12 months) Internship Belgium, Brussels-Capital Region, Brussels

Informations supplémentaires

Statut

Inactif

Formation requise

Autres

Lieu

Brussels

Heures de travail par semaine

8 - 40

Type de Contrat

Temps plein/ CDD

Secteur

Service client / call center / centre d'appel

Permis de conduire BE/EU exigé

Non

Voiture exigée

Non

Lettre de motivation exigée

Non

Langues

Français