Student operator German-English
Follow up and close down breakdown files quickly and efficiently. Means of communication are mainly telephone, e-mail and tasks.
Main tasks and Responsibilities:
-Responsible for the complete handling and follow-up of all contract-related files:
-Administrative processing of all relevant information, follow-up and closing of breakdown assistance files via workshop or driver.
-Enter all required information in the system.
-Registering performed actions.
-Responsible for the internal and external follow-up of customer files
Job dimensions
-Language knowledge: preferably 2 languages (German – English)
-Clients: direct contact via outgoing calls
-Region: active throughout the whole of Europe (exceptions are possible)
-Contracts: respectively related to tyres, technical, to communicate fluently in preferably 2 languages (German – English)
Computer skills: Microsoft Office applications, Outlook
Office related IT/telephone system
Technical knowledge (automotive, tyres,…) is an asset
No specific prior knowledge or experience required
Skills:
Able to communicate effectively over the phone
Problem analysis and problem solver
Customer-focused and result-oriented
Accurate and high working standard
Multitasking and immune to stress
Team player
Organisation and contacts:
Reports to the Teamleader
Cooperation with: operators of all platforms
External contacts with: drivers, customers, planners, workshops and other assistance offer you an interesting studentjob during Juli and August.
You love to use your language skills
You work on Mondays and Fridays from 8h to 16h30
You are available at least a couple of weeks.
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