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Customer Care and Sales Representative B2B à Ghent

Experis delivers the powerful combination of in-demand talent multiplied by expert solutions that drive success. Offering IT resourcing, project solutions and managed services, we enable organizations to cultivate individuals and teams prepared for the digital age. Our Customer, as an innovative company focusing on the customer care, is now looking for service minded talents able to offer that extra mile for our customers. Maybe are you the skilled profile we are currently looking for! Originele vacature is te vinden op StepStone.be – Vind gelijkaardige jobs, informatie over werkgevers en carrièretips op StepStone.be!

Description du poste

Mission

You act as a point of contact for customers in the Business market and for Sales agents. Furthermore, you ensure end-to-end treatment and follow-up of questions, remarks and complaints with the objective to increase Business customers- and Sales agents- satisfaction 

What do you do?

  • You respond to questions by phone or in written & solve problems in a minimum of time, following predefined Service Level Agreements and processes.
  • You dispatch files towards different Back Office teams if necessary. You ensure follow-up till solution has been found and keep the customer or sales agent informed of any evolution.
  • You cooperate on pro-active campaigns to decrease the contact rate and to increase the satisfaction of customers and sales agents.
  • In handling necessary administration, you ensure updates of customer’s information in IT systems.
  • You gather field information and report issues and problems as input of continuous improvement and/or incidents.

Your profile:

  • You have call center and customer experience in being diplomatic, mature and extravert
  • You give proof of excellent listening and communication skills
  • You have knowledge of the tools and the systems used by the contact centers As a Team worker, you show integrity and who is not afraid to take initiative
  • You have a commercial flair
  • You have spoken and written skills of Dutch and French + a good command of English
  • Analytical skills required
  • Excel knowledge is much appreciated

Informations supplémentaires

Statut
Inactif
Formation requise
Grade de Master
Lieu
Ghent
Heures de travail par semaine
8 - 40
Type de Contrat
Temps plein/ CDD
Secteur
Service client / call center / centre d'appel
Permis de conduire BE/EU exigé
Non
Voiture exigée
Non
Lettre de motivation exigée
Non
Langues
Néerlandais

Service client / call center / centre d'appel | Temps plein/ CDD | Grade de Master

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