Technical Business Analyst - Engineer à Bruxelles

Technical Business... Your role & work... ING is currently migrating its Customer Database from Belgium to the Target platform in The Netherlands. This migration takes time therefore before moving everything to the...

Description du poste

Technical Business Analyst
Your role & work environment

ING is currently migrating its Customer Database from Belgium to the Target platform in The Netherlands.

This migration takes time therefore before moving everything to the Target, features and processes will continue to be updated/implemented on the Legacy (mainframe) platform.

The main goal of the candidate is to tackle our knowledge challenge on Legacy platform and in a later stage on the Target platform but she/he will also be involved in the implementation of new features and processes.

The resource will have to be meticulous, with strong communication skills (verbal and written), strong analytical skills, structured and having the ability to acquire and transmit the knowledge.

The candidate will join the Customer & Data Domain responsible for the technology to support primary and secondary processes with data and document.

More specifically, the candidate will join the IT Area "KYC, Onboarding & Customer Data".

This IT Area is responsible of managing the ING Belgium central database containing the customer data and all the customer journeys around them such as KYC process, onboarding of a new customer, account, holder and mandate management, contact data modifications, … for both Legal Entities and Private Individuals.

The technology in scope includes mainframe as well as new technologies such as APIs.


We are looking for an Engineer who will have the following responsibilities :

  • Knowledge Acquisition of Legacy  : acquire the knowledge of the current functionalities and processes related to Customer Data (KYC, onboarding, lifecycle management of the customer data, mandate management, holder management, …);
  • Knowledge Documentation of Legacy : be involved in the creation of a  Knowledge management system to capture and structure the existing information;
  • Knowledge Acquisition of Targer Platform : in a later stage, the candidate will have to understand and document how these functionalities and processes are migrated to the target platform.
  • Translation of Business requirements : the candidate will also be involved in functionality implementation by translating business requirements into technical requirements used by our Dev Engineers to implement features/processes .

To achieve these goals, she/he will closely work with Feature Engineers and experts of the IT Area having a strong experience of ING, on the Legacy and on the Target platforms.


A colleague with a talent for taking it on and making it happen, enthusiasm for helping others to be successful and a knack for always being a step ahead. In other words, you strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment. You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions to problems.

As an Engineer you will also need:

  • Bachelor's or Master’s degree or equivalent by experience
  • Good written and spoken knowledge of English
  • Certifications and/or proven proficiency in analysis work
  • Technical background with knowledge/relevant experience around database, mainframe and APIs analysis
  • Indulging into ING behavior:
    • You take it on and make it happen
    • You help others to be successful
    • You are always a step ahead



A clear purpose, a unique offer and a range of flexible compensation and other benefits:

  • Personal growth & challenging work with endless opportunities to realise your ambitions
  • An informal, dynamic environment with innovative colleagues supporting your endeavours
  • A progressive and agile way of working, where new ideas are valued ahead of convention

Furthermore, within the [department name] department, you can count on a range of opportunities to invest in your personal and professional growth with:

Furthermore, within the KYC, Onboarding & Customer Data IT Area you can count on a range of opportunities to invest in your personal and professional growth with :

  • IP-Reward benefit*: this function is eligible for compensation for the transfer of rights to intellectual property (hereafter: IP Reward) that is created when developing software and creating databases and models. This remuneration is included in the agreed salary and therefore has no impact on your gross salary, but will lead to a higher net income;*
  • Learn from colleagues during different workshops & mastery days (like Business topics, testing, monitoring, API development, Agile methodology, …);
  • Wide range of courses available in ING learning center including external courses depending on topic;
  • Wide range of projects spread over all the customer journeys of the bank;
  • A great team spirit where Business and Tech people are collaborating hand-to-hand to implement the best experience for our Customers;
  • A place combining work from home when the need is to focus and work from the office when the need is to cocreate with the squad members

*Do you want more information about IP-Reward? Please contact the recruiter or consult .


We redefine banking. What about you?

We’re on a journey that’s centered around our customers, powered by technology and driven by smart, determined people. Our customers feel our people are empowering them to stay a step ahead in life and in business. We’re proud of that

Informations supplémentaires

Date de publication
Permis de conduire BE/EU exigé
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