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Customer Success Advocate

Gent | Administration / Secrétariat | Marketing / Communication / Publicité / PR | Service client / call center / centre d'appel | travail de nuit

Founded in 2012 in the great city of Ghent, Belgium, PieSync is committed to making sure you don't waste any time on contact management. We make tools to set up two-way syncing between cloud applications, so your contacts are always up to date – wherever, whenever. We're always looking for new talent to join our growing team, and for a few specific profiles in particular.

Description du poste

The ultimate goal of PieSync is to connect all major cloud applications, and providence two-way syncing between any of them.

As a Customer Success Advocate, you will have an excellent opportunity to join a breakthrough company that's growing fast.

What you'll be doing

  1. Respond quickly and accurately to customers' incoming inquiries related to Their PieSync Account
  2. Be a resource to users as a knowledge base of the product
  3. Assisting new users in setting up and using the full functionality of Their account
  4. Go above and beyond to delight our customers with every interaction
  5. Engage with customers through regular checkups with key accounts
  6. Provide feedback for product improvements and feature requests
  7. Maintain awareness of changes, updates and improvements with current customer base
  8. Assess user issues, for-which you'll be trained
  9. Prioritize tasks while managing all incoming customer communication

What you'll bring to the table

  1. Excellent written communication skills in English and Dutch
  2. Strong organizational skills
  3. Proficient with computer and software applications
  4. Ability to work in a fast-paced, international environment
  5. Team player, enthusiastic, positive personality, results driven
  6. Self-starter who possesses the ability to prioritize tasks
  7. Proactive and outgoing
  8. Highly motivated
  9. Fast learner

What we offer

  1. Part-time evening hours
  2. onsite training
  3. Fast-moving, fun and challenging startup environment
  4. Working from home or at the PieSync offices in Ghent, Belgium

Plus d'Informations

Lieu
Gent
Type de Contrat
travail de nuit
Secteur
Administration / Secrétariat, Marketing / Communication / Publicité / PR, Service client / call center / centre d'appel
Permis de conduire BE/EU exigé
Non
Voiture exigée
Non
Lettre de motivation exigée
Oui
Langues
Anglais, Néerlandais

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Customer Success Advocate

Founded in 2012 in the great city of Ghent, Belgium, PieSync is committed to making sure you don't waste any time on contact management. We make to...

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