H&M’s Global Customer Service is a multichannel and multi-brand organization with a focus on the customer dialogue throughout the customer journey. It’s all about the customer, right!
Today , Customer Service has around 1800 employees globally and has so far established 9 Customer Service Centers around the world. In our Center in Maastricht, the Netherlands, we take care of H&M’s customers in 9 different countries and in 5 different languages.
As a Team Leader for the French market, your main responsibility is to lead a group of Customer Service Center Agents who help our customers with all their questions.
Your primary tasks will be to support and develop the agents, so they can offer the best service to our customers in an efficient way. To achieve this, you will hold development talks, give daily feedback and make sure that the other factors that involve our daily business are in balance (by checking the schedules, incoming traffic, dividing the tasks, etcetera).
You are part of the Team Leader team and report to the Center Operations Manager.
Who are we looking for?
You have great interest in developing people and in customer service. You are prestigeless and enjoy letting your co-workers be the center of attention. At the same time you are confident enough to coach and inspire them. You have a clear vision about what great customer service is and how you want to develop this in the future. As a person, you are outgoing, flexible and stress resistant. You always want to learn new things and actively work to improve both others and your own performance. You live our values and you are fashion minded. We require native French and good English, both written and spoken. Good computer skills are also a must-have.
What are we offering you?
Are you the one?
If you are interested, please send in your CV and a motivation letter in English to by October 31st at the latest . Questions? Get in touch with your team leader. We want to stress that is mandatory to discuss your suitability for the role with your team leader before applying!
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