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H&M’s Global Customer Service is a multichannel and multi-brand organization with a focus on the customer dialogue throughout the customer journey. Our customer is at the heart of everything we do.
Today , Customer Service has around 1900 employees globally and has so far established 9 Customer Service Centers around the world. In our Center in Maastricht, the Netherlands, we take care of H&M’s customers in 9 different countries and in 5 different languages.
Your role as a Customer Service Agent:
Your most important responsibility is to make sure that H&M is the customer’s first choice. You accomplish this by offering the best customer service, while answering calls and e-mails. You will assist our Italian-speaking customers whenever they want information about orders, deliveries and/or payments. You will answer questions concerning both the Online Shop and our stores.
What do we offer?
Are these your qualities?
You also are:
Are you the one we are looking for? Send your CV together with your motivational letter in Italian to firstname.lastname@example.org. Please be aware that we can only consider your application if your letter clearly explains why you would be able to make the start date if you are not living in the vicinity of our center.
Do you want to know more about the job? Feel free to contact Richard Hagedoorn through e-mail or call 0031-6-13106342. You can also send a WhatsApp message, which will be answered on weekdays between 8.00 and 16.30. We are looking forward to your response!
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