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Italian-speaking Customer Service Agent Maastricht à Limbourg

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Description du poste

H&M’s Global Customer Service is a multichannel and multi-brand organization with a focus on the customer dialogue throughout the customer journey. Our customer is at the heart of everything we do.

Today , Customer Service has around 1900 employees globally and has so far established 9 Customer Service Centers around the world.  In our Center in Maastricht, the Netherlands, we  take care of H&M’s customers  in 9 different countries and  in 5 different languages. 

Your role as a Customer Service Agent:
Your most important responsibility is to make sure that H&M is the customer’s first choice. You accomplish this by offering the best customer service, while answering calls and e-mails. You will assist our Italian-speaking customers whenever they want information about orders, deliveries and/or payments. You will answer questions concerning both the Online Shop and our stores. 

What do we offer?

  • A market conform salary and interesting secondary conditions such as discounts for H&M products, reimbursement of travel expenses and meal allowance.
  • The possibility to earn a permanent contract
  • An initial paid training of three weeks that will ensure that you can help our customers in the best possible way. Further internal training and courses will follow in due course.
  • A challenging job with career development opportunities
  • The possibility to express your personality in an informal and multicultural work environment
  • To work with great colleagues within a dedicated team
  • Great coffee

Are these your qualities?

  • Strong communication skills both written and spoken
  • Native Italian language skills and good English knowledge
  • Flexible deployment
  • Excellent computer and multitasking skills

You also are:

  • Customer friendly
  • At your best working in a team
  • Open minded and not afraid of changes
  • In possession of a positive attitude and mindset
  • Solution-oriented and stress resistant
  • Not afraid to make mistakes and a person who dares to take the initiative
  • Interested in fashion and H&M
  • Living in the Maastricht/Liège/Aachen area and able to start training on the 28th of May.

Are you the one we are looking for? Send your CV together with your motivational letter in Italian to Please be aware that we can only consider your application if your letter clearly explains why you would be able to make the start date if you are not living in the vicinity of our center.

Do you want to know more about the job? Feel free to contact Richard Hagedoorn through e-mail or call 0031-6-13106342. You can also send a WhatsApp message, which will be answered on weekdays between 8.00 and 16.30. We are looking forward to your response!

Informations supplémentaires

Vente au détail / Commerce / Distribution
Permis de conduire BE/EU exigé
Voiture exigée
Lettre de motivation exigée

Limbourg | Limburg (Vlaanderen) | Vente au détail / Commerce / Distribution

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