Insurance Solutions Specialist
customer oriented, ready to help, excellent communication skills, well organized
Insurance broker for Private individuals and Professionals
[Belgium, full time / 80%, Temporary or Fixed contract]
We redefine banking. What about you?
There has never been a more interesting time to work at ING. We’re on a journey that’s centred around our customers, powered by technology and driven by smart, determined people. Our customers feel our people are empowering them to stay a step ahead in life and in business. We’re proud of that!
Would you like to work for a bank where honesty, integrity and responsibility are valued? Are sustainability, caring for others and thinking ahead part of your DNA? Do you want to make the difference for our customers thanks to our agile way of working? Then read what comes because ING might very well become your future employer.
Your role & work environment
As a Solutions Specialist you work in a small team of 4 people. It is your common responsibility to ensure an efficient and customer-oriented experience in helping our customers to find the right insurance to fit their needs, perform contract changes or help them in case of a claim.
Next to that you execute administrative tasks in order to manage our insurance portfolio’s.
Your key responsibilities
- You will act as an insurance broker. By telephone you will handle clients demands concerning their insurance contracts (claims, contract changes with multiple insurers in the Belgian market)
- You will make new price offerings
- You will than process these demands in our back office systems
- You will aim for impeccable client service
- You strive for the structural improvement of the client experience
- You will actively strive for improvement of the current way of working
We are looking for
A colleague with a talent for taking it on and making it happen, enthusiasm for helping others to be successful and a knack for always being a step ahead. In other words, you strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment. You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions to problems.
You are someone who is …
is client- and solution oriented
can express him/herself fluently on the telephone
is willing to improve the way of working and to learn
wants to play an active role in the development of Insurance
is dynamic and like to work in a team
is able to work independently & is well organized
You have …
a bachelor degree and preferably commercial experience
a good knowledge of insurances
an excellent level in French and Dutch. Knowledge of English is an asset
excellent skills in Excel, Word, PowerPoint
We offer you
A brand new position in a bank empowering people to develop their skills and an exciting challenge for people with an entrepreneurial attitude.
The possibility to develop your skills thanks to the expertise of our international teams, and our knowledge sharing culture.
Remuneration package in line with your mind set and experience.