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Customer Journey Expert for Private Individuals Segment à Bruxelles

Customer Journey Expert – Private Individuals...   Expertise Domain : Customer Journey Design - Experience in...   Brussels, 100% permanent...   We redefine banking. What about you? There has never...

Description du poste

Customer Journey Expert – Private Individuals Segment
Expertise Domain : Customer Journey Design - Experience in Insurance
Brussels, 100% permanent contract
We redefine banking. What about you?
There has never been a more interesting time to work at ING. We’re on a journey that’s centred around our customers, powered by technology and driven by smart, determined people. Our customers feel our people are empowering them to stay a step ahead in life and in business. We’re proud of that!
Would you like to work for a bank where honesty, integrity and responsibility are valued? Are sustainability, caring for others and thinking ahead part of your NDA? Do you want to make the difference for our customers thanks to our agile way of working? (click on link to see the video ) Then read what comes because ING might very well become your future employer.
Your role & work environment  
As a Customer Journey Expert (CJE) within the Private individuals segment (2,7Mn of active clients), your challenge is to offer our clients the best customer experience for their financial needs in every important step of their life. Your main success indicator is the overall customer satisfaction and the sustainable growth of the segment.
Your key responsibilities
  • You aim to optimize sales and results by offering support to all sales channels including our more than 650 nation-wide branches.
  • You act as point of contact with our sales forces to help them to reach their sales targets.
  • You analyse & share results and, in function, take the necessary actions.
  • You act as the voice of the segment in some strategic projects (change & run).
  • In collaboration with Servicing Tribe Insurance, you are the business representative and the voice of the sales network of Private individuals towards the insurers.
  • You keep informed on the market evolution and continuously learn about client’s needs in order to propose relevant solutions.
  • You aim to make the difference for clients in an easy and personal way and you analyse clients' behaviour to optimise their journey in an end-to-end way.
We are looking for
A colleague with a talent for taking it on and making it happen, enthusiasm for helping others to be successful and a knack for always being a step ahead. In other words, you strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment. You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions to problems.
  • You are passionate about clients and obsessed with their satisfaction,
  • You have a strong dynamic and driven personality, ready to make a difference and able to learn & adapt fast,
  • You have a strong affinity with the private individuals market and rapidly changing customer needs.
  • You have a business development drive with a good knowledge of insurance market for Private needs.
  • You are ready to play a role in the other domains of your new team (consumer loans, mortgages), and you are able to be quickly onboarded in new projects.
  • You are comfortable in using data to support your analytical skills.
  • You love collaborating with different people and working within an agile organisation. You “lead” by example, share your best practices openly and coach your colleagues in a spontaneous way.
  • You are fluent in French or Dutch and English, you hold a master degree and are qualified with relevant experience.
You make the difference by creating best-in-class approaches for our customers in each step of their financial life and help our sales staff in realising this mission.
We offer you 
A brand new position in a bank empowering people to develop their skills and an exciting challenge for people with an entrepreneurial attitude.
The possibility to develop your skills thanks to the expertise of our international teams, and our knowledge sharing culture.
A competitive comprehensive employee benefits package.

Informations supplémentaires

Permis de conduire BE/EU exigé
Voiture exigée
Lettre de motivation exigée

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